Rules & By-Laws

RULES AND BY-LAWS

All members are required to adhere to the Rules and By-laws consistently.

CODE OF CONDUCT – PROHIBITED ACTIVITIES:

Najwa London maintains a stringent policy against any activities deemed immoral, illegal, or inappropriate, as well as the unsolicited exchange of personal details. Engaging in these will lead to an immediate termination of membership. All individuals must be 18 years or older to become members.

  1. Respect & Dignity: Treat all members, therapists, and staff with utmost respect. Any form of harassment or discrimination is strictly prohibited.

  2. Punctuality: Arrive on time for your sessions. Delays impact our ability to serve you and others optimally.

  3. Hygiene: Maintain high standards of personal hygiene. Please shower prior to treatments.

  4. Confidentiality: Respect the privacy of others. Discussions or sharing of personal contact details is not permitted.

  5. Payment & Fees: Ensure all payments, including additional fees for delays or cancellations, are settled promptly.

  6. Compliance: Adhere to all guidelines and policies. Non-compliance may result in membership suspension or termination.

NAJWA MEMBERSHIP PACKAGES

EXECUTIVE PACKAGE

ONE-TIME FEE: £100

  • Access to members area, private gallery and video cinema

  • A Welcome Gift Upon Registration

  • 10 Minutes Extra On Any Future Sessions

  • Complimentary Oriental Head Massage

  • ‘Six Senses Awakening’ Ritual by Najwa

ROYAL PACKAGE

ONE-TIME FEE: £200

  • Complimentary Aqua Massage Therapy

  • Complimentary Mutual Touch Experience

  • Complimentary Nuru Massage Therapy

  • Complimentary Oriental Head Massage

  • ‘Six Senses Awakening’ Ritual by Najwa

  • 20 Minutes Extra On Any Future Sessions

  • Exclusive Priority for Late-Night Appointments

COUPLES PACKAGE

ONE-TIME FEE: £200

  • A Welcome Gift Upon Registration Each

  • Two Therapists or One, Choice Is Yours

  • 10 Minutes Extra On Any Future Sessions

  • Complimentary Oriental Head Massage Each

  • ‘Six Senses Awakening’ Ritual by Najwa Together

Important Note:

Each package is a one-time purchase which provides access to our members area with Najwa’s Private Collection of therapists, massage services and add-ons.

CANCELLATION AND REFUND POLICY:

  • Refunds will not be provided for cancellations or any unused services and membership.

  • Late arrivals exceeding 15 minutes will incur a £150 extra charge and no-shows will incur full charges.

  • To reschedule, members must notify at least 4 hours prior to the appointment and immediately contact our concierge to arrange an alternative time slot. In the contrary, the appointment will be cancelled automatically and charged 20% fee.

ADDITIONAL INFORMATION:

  • Costs for Najwa’s Private Massages and Add-ons Collection are billed separately.

  • 10% Late night fee is added after midnight requests.

  • Consistent adherence to our Rules & By-laws is mandatory. Inappropriate or disruptive behavior could lead to a suspension and a full charge for the booked service.

  • Prices and policies are subject to periodic reviews and changes.

MEMBERSHIP REGISTRATION:

Following a successful registration, members will undergo a call verification to get exclusive access to their accounts. Based on our internal assessments, Najwa London retains the right to decline membership inquiries without explaining, especially in cases of prior reported misbehaviour. Rest assured, all member data is stored securely, complying with GDPR norms.

MEMBERSHIP TRANSFERABILITY:

Our membership is personal and cannot be transferred.

CHANGE OF MEMBERSHIP CATEGORY:

To alter membership categories, members can reach out to members@najwalondon.co.uk. While transitioning to a different category, the current membership would need cancellation, followed by the purchase of the new desired category.

MEMBERS’ PRIVILEGES CONTINUED:

Our membership is limited, which makes joining Najwa’s World an exclusive privilege. We carefully curate our member base, ensuring exclusivity and unavailability to the general public.

  • Exclusivity: Being a part of Najwa is not just about services but also about being a part of an exclusive community. Our members represent a select clientele who value discretion, quality, and uniqueness.

  • 24/7 Support: Our members are provided with round-the-clock support to ensure their needs are addressed promptly. No travel fee on mobile bookings.

  • Priority Bookings: Members get priority when booking sessions, ensuring they get their preferred time slots even during peak hours.

To conclude our Rules & By-Laws, we value our members and continually strive to offer unmatched experiences, ensuring they always feel cherished, respected, and valued with an exclusive membership type that isn’t just about a traditional massage but a luxury experience that caters strictly to high-society people: men, women and couples.