Privacy Policy.

Najwa London is devoted to protecting and respecting your GDPR Privacy.

Introduction

1.1. Commitment to protecting privacy
Najwa London is dedicated to protecting and respecting your privacy in accordance with the GDPR.
1.2. GDPR compliance
Najwa London ensures compliance with the EU General Data Protection Regulation (GDPR), effective from May 25, 2018.
1.3. Personal data definition
Personal data refers to any information that can be used to identify an individual directly or indirectly.

Collection of Personal Data

2.1. Types of personal data collected
The information collected includes your name, contact information, address, payment information, and browsing behavior.
2.2. Methods of collecting personal data
Personal data is collected when you visit the website, sign up for services, or make a booking.

Use of Personal Data

3.1. Purposes for using personal data
Personal data is used to provide services, respond to inquiries, improve services, and communicate about promotions.
3.2. Sharing personal data with third parties
Personal data is not shared with third parties unless necessary for service provision or required by law.

Protection of Personal Data

4.1. Security measures
Appropriate technical and organizational measures, such as encryption, are used to protect personal data.
4.2. Staff and third-party service provider training
Staff and third-party service providers with access to personal data receive data protection and confidentiality training.

Collection and Use of Financial Information

5.1. Paying online
Financial information is not held, and payment transactions are conducted through a secured third-party platform.
5.2. Personal details for booking confirmation
Personal details are used only for booking confirmation and are not held longer than legally required. Najwa London does not knowingly collect or process personal data from individuals under 18. Our services are designed exclusively for adults, and individuals under the age of 18 are not permitted to register or use our platform.
5.3. Sharing data with third parties
Data is not shared with third parties without express consent and adequate security guarantees.

Storage of Personal Data

6.1. Data storage location
Personal data is stored in the UK. If personal data is transferred outside the UK or the EEA, Najwa London ensures adequate protection through mechanisms such as Standard Contractual Clauses or by working with providers in countries that offer an adequate level of data protection according to GDPR standards.
6.2. Data security
Personal data is stored on secure servers, with rigorous procedures to prevent unauthorized access.
6.3. Data retention period
Personal data is kept for as long as needed to provide services and maintain up-to-date records.

Processing of Personal Data

7.1. Categories of personal data
Account and profile data are processed.
7.2. Sources of personal data
Personal data is obtained from member accounts and booking databases.
7.3. Purposes of processing personal data
Personal data is processed for website operation, service provision, security, and communication.
7.4. Legal basis for processing personal data
The legal basis for processing personal data depends on the specific purpose for which it is collected:

    • Consent: For optional marketing communications and newsletters.

    • Contractual Necessity: To fulfill booking requests and provide services.

    • Legal Obligation: To comply with financial and tax regulations.

    • Legitimate Interests: For operational administration, security, and improving user experience on the platform.

Data Collected Automatically

8.1. Massage services
Najwa London offers various massage services, subject to change without notice.
8.2. Legality and morality of services
Najwa London massage services do not promote or tolerate illegal or immoral activities, including prostitution or sexual services.

Data Retention Policy

9.1. Retention periods for different data categories
Najwa London retains personal data for specified periods based on data type:

  • Booking Information: Retained for 12 months following the last service.

  • Financial Transaction Data: Retained for up to 6 years to comply with tax and financial regulations.

  • Account Data: Stored until account deletion or inactivity for over 2 years.

Amendments to the Privacy Policy

10.1. Updating the policyThe policy may be updated from time to time by publishing a new version on the website. Customers should check the page occasionally to ensure they are happy with any changes.
10.2. Notification of significant changes
Significant changes to the policy may be communicated via email. Customers may be notified of such changes if deemed necessary.

Customer Rights under Data Protection Law

11.1. Summary of customer rights
Rights include access, rectification, erasure, restriction of processing, objection to processing, data portability, and complaint to a supervisory authority.
11.2. Right to access personal data
Customers have the right to access their personal data, with certain additional information, subject to the rights and freedoms of others.
11.3. Right to object to processing
Customers have the right to object to the processing of their data for specific purposes, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

UK and Cookie Law Compliance

12.1. Compliance with regulations
NAJWA London complies with the 2003 Privacy and Electronic Communications (EC Directive) Regulations as amended in 2011 by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations.

Data Sharing

13.1. Data sharing within Najwa London
Data is shared with employees at Najwa London in accordance with the privacy policy.
Cookies
14.1. Cookie usage
Cookies used on the website follow UK and EU cookie legislation. Najwa London uses the following types of cookies:

  • Essential Cookies: Necessary for the functioning of the site, enabling basic features.

  • Performance Cookies: Collect information on how users interact with the site, helping us improve functionality.

Users may adjust cookie preferences through their browser settings. For more information on how to manage cookies, please refer to our Cookie Policy or use the cookie consent options available on the website.

Contact Information

15.1. Inquiries and requests
Questions or requests regarding the privacy policy can be addressed via email at office@najwalondon.co.uk.